Sussna Associates provides industry-leading expertise across the entire digital product lifecycle. We specialize in:

  • UX design, design strategy & research, and design thinking

  • Agile product management, software development, and testing

  • Modern IT operations, DevOps, and Infrastructure-as-Code automation

Our highly experienced consultants work across teams to integrate all aspects of digital product delivery. Through workshops and hands-on coaching, we show you how to balance agility & reliability, responsiveness & vision, and autonomy & alignment. We use our expertise to guide your transformation into a high-performance organization that can simultaneously:

  • Enhance the flow of value to your customers

  • Minimize the impact of change on their existing experience

  • Operate reliable and adaptable platforms on their behalf

  • Optimize your work for strategic value


Jeff Sussna, Founder and CEO, is an internationally recognized IT coach and design thinking practitioner.  He specializes in helping digital organizations build continuous learning cultures. His career spans thirty years of building systems and leading organizations across the entire product development and operations spectrum. Jeff provides Agile, DevOps, and Design Thinking coaching and workshops for leading enterprises, technology companies, and software services.

Jeff is a highly respected teacher, writer, and speaker. His keynote talks and workshops are in demand at design and IT conferences throughout the U.S. and Europe. He is especially known for introducing the global DevOps community to the importance of empathy, and is the author of Designing Delivery: Rethinking IT In the Digital Service Economy