Agility + Alignment: How to Move Fast Without Breaking Things

Companies in every industry are under pressure to move faster while at the same time delivering coherent customer experiences. They need the ability to continuously respond to changing markets without sacrificing operational effectiveness. How do we make sure we can move fast without breaking things, whether those things be customer satisfaction, compliance and security, IT infrastructure, or shared direction across teams and disciplines?

In this workshop, Jeff Sussna teaches you how to create service-centered teams that balance agility and alignment by continuously learning from each other. Jeff introduces a simple yet powerful method for continuously improving your understanding of internal and external customers’ needs, along with your ability to serve those needs. This method draws on the principles of Agile, DevOps, and Design Thinking. It provides an iterative framework for discovering:

  • The promises you make to your customers and each other;
  • Whether they're the right promises to make; and
  • How to most effectively keep and repair them

Jeff guides you through hands-exercises that apply the promise discovery framework to your specific business challenges. By making your own organization's promises visible, you gain a better understanding of  your customers and how to serve them. You leave the workshop with a practical technique you can use to:

  • Create shared understanding of the value behind your work

  • Scale agile practices without sacrificing speed or flexibility

  • Deliver service quality & not just product features

Who should attend:

  • Agile development teams
  • Product/portfolio management organizations
  • DesignOps teams
  • IT operations, platform, & compliance/security departments