Visible Promises: Turning Software into Service

Digital service requires more than the ability to deliver features quickly. Agile teams need a way to continuously align their work with their customers’ needs. Visible Promises is an intuitive, iterative technique that joins Agile & DevOps together with Design Thinking. Digital product & IT teams at every level can use it to understand:

  • The functional & non-functional promises you make to your customers as well as to each other

  • Whether they're the right promises to make

  • How to continuously improve your ability to keep & repair them

Making your promises visible expands your focus beyond delivering things to helping others achieve their goals. By connecting everyone’s work to desired outcomes, and enabling continuous alignment across groups, it transforms software delivery teams into customer-centered learning organizations.

In this workshop, Jeff Sussna teaches you how to create service-centered product, design, and IT teams. Jeff uses a practical, hands-on approach that gives you concrete experience applying Visible Promises to your own business and technical challenges. He also shows you how to use promises to improve existing practices such as:

  • Service & platform design

  • Agile product planning

  • Retrospectives & incident reviews

  • Testing & monitoring

  • DevOps & DesignOps

Who should attend:

  • Digital product development organizations

  • IT service & platform teams

  • Enterprise product & service design groups

  • Digital leadership teams