Building Continuous Learning Organizations with Promise-Driven Design
Sussna Associates offers a suite of workshops that teach you how to create service-centered product, design, and IT organizations. Each workshop introduces you to Promise-Driven Design, a simple yet powerful technique for aligning delivery teams with customers and with each other. Promise-Driven Design joins Agile and DevOps together with Design Thinking. Digital product and IT teams at every level can use it to discover:
The promises you make to your customers and to each other
Whether they're the right promises to make
How to continuously improve your ability to keep & repair them
Making your promises visible expands your focus beyond delivering things to helping others achieve their goals. By connecting everyone’s work to desired outcomes, and enabling continuous alignment across groups, it transforms digital delivery teams into customer-centered learning organizations.
Our workshops take a practical, hands-on approach that gives design and IT teams concrete experience applying Promise-Driven Design to their own technical and organizational challenges. Contact us to create a custom workshop tailored to your organization’s specific needs. Available workshops include: